Rent Reporting

Communities

• How was I enrolled in Rent Reporting?
• How do I sign up or enroll?
• How do I opt-out or cancel rent reporting services?
• My property management company changed, can I still participate in Rent Reporting?

myEsusu

• How much does this service cost?
• Can I sign up with myEsusu if I pay my rent with a credit card?
• Can I sign up with Esusu if I pay my rent with cash or money order?
• How far back can myEsusu report rent payments?
• What If I Can't Find All My Previous Rent Payments?
• Why Aren't My Bank Credentials Working In Plaid?

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Resident Portal

• What features are available in the Resident Portal?
• What is the Esusu Resident Portal?

Mobile App

• How do I create an account?
• I forgot my password. How can I reset it?
• How Do I Change My Account Settings Or Profile Information?
• How can I delete my account?
• Can I use the Esusu app offline?

Rent Reporting Education

• How does Esusu Rent Reporting impact my credit score?
• How does Rent Reporting appear on my credit report?
• The information Esusu is reporting on my credit report is incorrect
• I've opted in to receive Esusu Rent Reporting but my account shows closed on my credit report.
• Why does my credit report show Esusu rent reporting as a loan?
• What is the Fair Credit Reporting Act?

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